Terms & Conditions
MAMTEC 3D Service Bureau is managed by Malaysia Automotive, Robotics and IoT Institute (MARii), an agency under the Ministry of International Trade and Industry (MITI). MARii serves as the focal point, coordinating centre and think tank towards enhancing the competitiveness of the automotive industry and overall mobility, through adoption of robotics & IoT.
You can reach us:
By visiting us at: Block 2280, Jalan Usahawan 2, Cyber 6, 63000 Cyberjaya, Selangor.
By giving us a call: +603 8318 7742
By fax to : +603 8318 7743
By sending us an email: firstname.lastname@example.org
MAMTEC 3D Service Bureau may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting of the modified version on the Site. Your continued use of the Site shall be deemed your conclusive acceptance of the modified terms and conditions. However, contracts concluded on the basis of previous terms and conditions remain unaffected but you have to prove the terms that are applicable.
Orders placed by you are accepted and all contracts are made subject to these terms and conditions which shall prevail and be effective notwithstanding any variations or additions contained in any order or other document submitted by you. No modification of these terms shall be binding upon MAMTEC 3D Service Bureau unless made in writing by an authorized representative of MAMTEC 3D Service Bureau.
The Site is available in English.
MAMTEC 3D Service Bureau offers the service of creating your design. You can use the services provided that you are of legal age to make a binding contract. In case you choose to work with our services using an account, it will be protected by a password.
You are responsible for maintaining the confidentiality of your account password, and you are responsible for all actions that are done under your account. You will immediately inform MAMTEC 3D Service Bureau in case of unauthorized use of your account. MAMTEC 3D Service Bureau cannot and will not be liable for any loss or damage, arising from your failure to protect your account and/or your password.
You are solely responsible for;
1) providing true, accurate, current and complete information about you as prompted in the Site account details section and;
2) maintaining and promptly updating account information to maintain its accuracy, currency and completeness.
The ordering process happens as follows: you upload or select the model you would like to be reproduced by MAMTEC 3D Service Bureau; you choose the material, color, surface and size of the model (pay attention, the thickness must be sufficient; you will find instructions on this respect during the ordering process); you choose the country where the model must be delivered; you have a view of the order and the costs (production, delivery, and other taxes when applicable); you choose the payment manner and execute the payment and confirm the order. Before paying, you have the possibility to go back in the process (clicking the “back” button) if you see that a mistake has been made and you would like to modify it.
You must ensure that the information you submit in your order is accurate and complete before paying it, because afterwards it is impossible to bring any modification because the production starts immediately. Should it not be the case, modifications will be allowed in so far it has been agreed by MAMTEC 3D Service Bureau in writing.
When you place an order, you make an offer to us to buy a product.
After you have placed an order, we will send you an e-mail confirming your order details. This confirmation means that a binding agreement will exist between us, except if your offer is based on a file which contains two or more models “grouped models” (for further explanation, please click on the word “grouped models”) or if there is an inability to process orders, which you shall be informed at last within two working days after filing your order.
MAMTEC 3D Service Bureau may, at any time during the quotation and the ordering and the manufacturing process, revoke and/or cancel any quotation/order, if there are technical reasons to do so. In such case, MAMTEC 3D Service Bureau will reimburse you all monies paid, if any.
MAMTEC 3D Service Bureau shall not share your uploaded design file with a third party, unless it is required for production reasons. This third party will be bound to a similar level of confidentiality as MAMTEC 3D Service Bureau is towards you.
MAMTEC 3D Service Bureau maintains records of orders and allows you to have access to it for an indefinite period. MAMTEC 3D Service Bureau recommends that you keep a printed copy of these terms and conditions as well as a copy of the order confirmation and invoice. Uploaded files and shared drawings will he held for a period of maximum 6 months. Uploaded files through our online tool will be saved on an encrypted cloud server. Files and documents send to us by e-mail will be kept on MAMTEC 3D Service Bureau’s internal server for a period of 6 months. After that period, those files will be deleted from our servers.
The price calculated by MAMTEC 3D Service Bureau contains the cost for the services rendered by MAMTEC 3D Service Bureau, the manufacturing of the product and the shipment of the product, as well as taxes when applicable. There is no insurance. Other duties and taxes applicable for the delivery of the product, even if not mentioned in the invoice sent by MAMTEC 3D Service Bureau, will be paid by you.
The price is calculated in MYR. Offsetting against any kind of non-approved counter-claims as well as execution of right of retention of goods shall be excluded unless established in court, undisputed or recognized by MAMTEC 3D Service Bureau. MAMTEC 3D Service Bureau remains the sole owner of the products until their entire payment, transport and taxes included.
Separate parts of a quote can be invoiced separately. MAMTEC 3D Service Bureau reserves the right to refrain from execution of further components of a quote, or of a following quote, or to terminate a delivery, as long as the outstanding issued invoices remain unpaid. MAMTEC 3D Service Bureau retains full legal title to products until it has received in full all amounts due on those products and payment on any other products that you have ordered.
The average time required to produce the model is about 3 to 7 working days. This is a preliminary indication, but does not bind MAMTEC 3D Service Bureau in any way. The actual delivery time is determined by a number of circumstances, for example (but not included to) working conditions applicable at the time the agreement is concluded, on the punctual delivery of the materials ordered by MAMTEC 3D Service Bureau for the execution of the order.
Should your payment details be incorrect, the delivery will be postponed until the correct information is received from you.
MAMTEC 3D Service Bureau uses its discretion in selecting a reputable carrier and appropriate means of delivery. All risks during transport are borne by you. As the products are made immediately on the basis of your specifications, there is no right to return or possibility for cancelling your order within a certain period of time.
Upon delivery of the product, MAMTEC 3D Service Bureau expects that you submit the product to a thorough inspection. If, upon inspection, you feel that the product is not in conformity with the order, you should contact us as soon as possible and at the latest 7 days after your receipt of the product. In the case that you omit to exercise this control or decides to use a non-conform product, you dismiss MAMTEC 3D Service Bureau from any liability for the possible consequences of the usage of this product. You should not return products without having received an explicit request from MAMTEC 3D Service Bureau to do so.
MAMTEC 3D Service Bureau reserves the right to revoke and/or modify (part of) a quotation and/or order confirmation for technical reasons. The liability of MAMTEC 3D Service Bureau vis-à-vis you for real and proven damage will, regardless the gravity of the failure, be limited to the price of the product directly related to the reason of the claim. All other liability of MAMTEC 3D Service Bureau, such as that for consequential loss, other indirect loss and loss as a result of third party liability, is excluded.
Internet communications are capable of data corruption and therefore MAMTEC 3D Service Bureau does not accept any responsibility for changes made to such communications after their dispatch. It may therefore be inappropriate to rely on information/advise contained in an e-mail without obtaining written confirmation of it. MAMTEC 3D Service Bureau does not accept responsibility for any errors or problems that may arise through the use of Internet communication and all risks connected with sending commercially sensitive information relating to your business are borne by you. If you do not agree to accept this risk, you should notify MAMTEC 3D Service Bureau in writing that e-mail is not an acceptable means of communication.
MAMTEC 3D Service Bureau grants you a limited, non-exclusive license to generate quotes and place orders with MAMTEC 3D Service Bureau. MAMTEC 3D Service Bureau retains all ownership and intellectual property rights to the Site. You may not cause or permit reverse engineering, disassembly or decompile the Site.
The MAMTEC 3D Service Bureau website contains names, which are trademarks and/or brand names of MAMTEC 3D Service Bureau. These marks and other MAMTEC 3D Service Bureau brand names may not be used without the written permission of MAMTEC 3D Service Bureau. The copyright in the content of the Site is owned by MAMTEC 3D Service Bureau or other third parties. No part of the Site may be copied or reproduced for commercial purposes without the express written permission of MAMTEC 3D Service Bureau or the identified owner of the information and content.
MAMTEC 3D Service Bureau provides an automated internet-based service to users, which they use to design and sell products. MAMTEC 3D Service Bureau contractually prohibits its users from using the service to order and/or sell products that infringe third party intellectual property rights (including among others copyright, trademark, design and model, patent, trade dress and right of publicity, etc.). You are solely responsible for the content that you upload on the Site.
By submitting an order to MAMTEC 3D Service Bureau, you confirm that you are the owner and/or you have obtained from a third party the rights necessary for submitting this order to MAMTEC 3D Service Bureau for production and commercial use (see the article re. the challenges) without any violation of any intellectual property rights. MAMTEC 3D Service Bureau will not claim any rights on your design. If the design you submit to MAMTEC 3D Service Bureau risks infringing the intellectual property rights of third parties, MAMTEC 3D Service Bureau reserves the right to either not produce the design or produce the design without the part that risks infringing the rights of third parties.
Should your user-generated content nevertheless be found to be infringing and/or in violation of any law, you will defend MAMTEC 3D Service Bureau against third party claims, and be held liable for all (direct and indirect) damages and costs incurred by MAMTEC 3D Service Bureau with respect to such claims.
You acknowledge that electronic communications, databases and websites are subject to errors, malfunctions, tampering and break-ins, or that use thereof may result in damages to your systems or operations. While MAMTEC 3D Service Bureau will implement reasonable precautions to attempt to prevent such occurrences, you further acknowledge that MAMTEC 3D Service Bureau does not guarantee such events will not take place and that MAMTEC 3D Service Bureau will not be liable for any such occurrences.
You shall be solely responsible for ensuring that any information or content downloaded from the Site or any other website accessed from the Site does not contain any virus or other computer software code or subroutine designed to disable, erase, impair or otherwise damage its systems, software or data, and you shall indemnify, defend and hold MAMTEC 3D Service Bureau harmless from any liability, claim, cost or damage arising out of any third-party claim or suit caused by such virus or code or subroutine.
MAMTEC 3D Service Bureau agrees to treat your 3D file as strictly confidential. It will use the design file to produce the model and it will not share the file with a third party unless it is required for production reasons. This third party will apply the same level of confidentiality as MAMTEC 3D Service Bureau guarantees towards you. The information and content provided on the Site and your access of the Site does not create any relationship between you and MAMTEC 3D Service Bureau.
ALL INFORMATION AND CONTENT ON OR OBTAINED THROUGH THE SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND. YOU HEREBY WAIVE ALL OTHER WARRANTIES RELATING THERETO, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR WARRANTY AGAINST INTERFERENCE OR INFRINGEMENT.
MAMTEC 3D SERVICE BUREAU DOES NOT WARRANT THAT THE USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY ERROR OR DEFECTS WILL BE OR CAN BE CORRECTED. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, IN WHICH CASE SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO ALL USERS.
MAMTEC 3D SERVICE BUREAU SHALL NOT IN ANY EVENT BE LIABLE TO ANY USER OR TO ANY THIRD PARTY FOR ANY DIRECT DAMAGES, LOST PROFITS, REVENUES, BUSINESS OPPORTUNITIES OR FOR LOSS OF INCOME, BARGAIN, REVENUE, CONTRACTS, GOODWILL, USE, ENJOYMENT, TIME, DATA, ELECTRONICALLY TRANSMITTED ORDERS OR OTHER ECONOMIC ADVANTAGE WHATSOEVER (BUT NOT TO THE EXTENT THAT APPLICABLE LAW PROHIBITS LIABILITY EXCLUSIONS OR LIMITATIONS FOR INTENTIONAL TORTS, GROSS NEGLIGENCE, DAMAGES ARISING OUT OF PRODUCT LIABILITY OR OTHER FAULT BASES), NOR FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, PUNITIVE OR INCIDENTAL LOSSES, DAMAGES OR EXPENSES DIRECTLY OR INDIRECTLY RELATING TO THE USE OR MISUSE OF THE SITE, OR THE INFORMATION OR CONTENT, IRRESPECTIVE OF THE BASIS FOR SUCH CLAIM.
UNDER NO CIRCUMSTANCE CAN MAMTEC 3D SERVICE BUREAU BE HELD LIABLE FOR ANY PRODUCT DEFECTS OR SPECIFICATIONS WHICH HAVE BEEN REQUESTED/ANALYSED IN THE QUOTATION PHASE. THE LIABILITY OF MAMTEC 3D SERVICE VIS-À-VIS YOU FOR REAL AND PROVEN DAMAGE WILL, REGARDLESS THE GRAVITY OF THE FAILURE, BE LIMITED TO THE PRICE OF THE PRODUCT DIRECTLY RELATED TO THE REASON OF THE CLAIM.
The sale of products and these terms shall be governed by and construed under the laws of Malaysia. All disputes will be submitted to the exclusive jurisdiction of the Courts.
MAMTEC 3D Service Bureau warrants that the printed model shall substantially meet the features of the ordered model within the limitations of the current 3D printing technology. MAMTEC 3D Service Bureau will decide solely about the building orientation of the model. A printed model cannot be refused because of the chosen printing orientation. Because of production reasons (different print orientation, composition of raw materials,…), there may be minor visual differences between multiple copies of one model.
MAMTEC 3D SERVICE BUREAU MAKES NO WARRANTY OTHER THAN THOSE MADE EXPRESSLY IN THIS TERMS AND CONDITIONS TO THE FULLEST EXTENT PERMITTED BY LAW. MAMTEC 3D SERVICE BUREAU HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE.
No omission or delay on the part of any party to insist on strict performance of any terms, or in exercising any right, power or remedy under these terms, shall operate as a waiver thereof, nor shall any single or partial exercise by any party of any right, power or remedy preclude the further or other exercise thereof or the exercise of any other right, power or remedy. Without limitation, no waiver by any party of any breach of any provision of these terms shall be a waiver of any subsequent breach of that or any other term.
Circumstances beyond our reasonable control
MAMTEC 3D Service Bureau will make every effort to perform its obligations under these terms. However, MAMTEC 3D Service Bureau is not liable in case of force majeure. Force majeure implies any circumstance beyond the control of MAMTEC 3D Service Bureau – even if this circumstance was foreseeable at the time the agreement was concluded – which permanently or temporarily prevents fulfillment of the agreement, including in particular transport failure, strikes, terrorist acts, war, supplier/transport issues, governmental or regulatory action and natural disasters. In the event of a delay, MAMTEC 3D Service will perform our obligations as soon as reasonably possible.
If all or any part of one or more of these terms is or becomes illegal, invalid, unenforceable, or prohibited in any respect under any applicable law or regulation or found to be illegal or unenforceable in whole or in part under any applicable law, or regulation of any jurisdiction or country, or with respect to a certain category of persons, such provision or part shall to that extent, be deemed not to form part of the contract. The legality, validity or enforceability of the remainder of these terms or the remaining parts of the relevant term shall not in any way be affected or impaired thereby (in relation to such jurisdiction or country, or category of persons).
The legality, validity or enforceability of such provision under the applicable laws of any other jurisdiction or country or category of persons, shall not in any way be affected or impaired.
If any part of this disclaimer is held to be invalid, the remaining models will continue to be valid and enforceable.
If you have any questions or comments regarding the Site, please contact us by email at email@example.com
This website is the property of MAMTEC 3D Service Bureau.
MAMTEC 3D Service Bureau
Block 2280, Jalan Usahawan 2,
Cyber 6, 63000 Cyberjaya, Selangor.
By accessing and using the website you express your explicit agreement with the following general terms and conditions. MAMTEC 3D Service Bureau reserves the right to alter or delete material from the website at any time, and MAMTEC 3D Service Bureau may, at any time, revise the terms and conditions, the legal disclaimer or other policies set forth in this website by updating it. Such modifications shall be deemed effective immediately upon posting on MAMTEC 3D Service Bureau’s website. Any continued use of the website shall be deemed conclusive of your acceptance of the modified terms and conditions, the legal disclaimer of MAMTEC 3D Service Bureau and other policies.
Please consult the help function of your Internet browser for the website www.mamtec.com.my and their contents are protected by copyright and other intellectual property rights. You may print the texts for private use; they may only be distributed with MAMTEC 3D Service Bureau’s consent. You may quote them (without any modification) provided that you always refer to the authentic source. You may reproduce a part of them provided that you always refer to the authentic source, except for commercial purposes, in which case reproduction, even with specification of the source, is not allowed without MAMTEC 3D Service Bureau’s express consent.
All the trademarks used on the website are the property of their respective holders.
You are prohibited from altering, damaging or defacing the website or adding any unauthorized material or to attempt to alter, damage or deface the website or add any unauthorized material.
MAMTEC 3D Service Bureau encourages intellectual property rights owners to contact MAMTEC 3D Service Bureau if they believe that a user of the MAMTEC 3D Service Bureau service has infringed their rights. For this reason, if you let us know that your rights are being infringed by one of the MAMTEC 3D Service Bureau users, MAMTEC 3D Service Bureau will verify your claim and will (in its discretion) require that the user’s content is removed from products and, if the user continues to infringe your rights (or infringes the rights of others) terminate the user’s access to our services.
If you believe that your intellectual property rights have been infringed by a user of the MAMTEC 3D Service Bureau service, please provide our Intellectual Property Rights Agent with a notification that contains the following information:
1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright or other rights that have been allegedly infringed.
2. Identification of the copyright, trademark or other rights that have been allegedly infringed.
3. The URL or product number(s) used in connection with the sale of the allegedly infringing merchandise.
4. Your name, address, telephone number and email address.
5. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the rights owner, its agent or the law.
6. A statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the copyright or other right that is allegedly infringed.
In case of questions about intellectual property rights or other legal matters, please contact firstname.lastname@example.org
User Contributed Content/Comments
You are solely responsible for the content that you upload, publish or display (hereinafter, “post”) on or through the Site, or transmit to or share with or allow to be shared with other users (collectively the “User Content”). You may not post, transmit, share or allow to be shared User Content on the Site that you did not create or that you do not have permission to post. You understand and agree that MAMTEC 3D Service Bureau may, but is not obligated to, review the Site and that MAMTEC 3D Service Bureau may delete or remove (without notice) any Site content or User Content.
MAMTEC 3D Service Bureau will remove any posts which are offensive, which contain unlawful or impermissible content or which promotes an illegal copy of another person’s copyrighted work.
You acknowledge that by sending to the Site and MAMTEC 3D Service Bureau any information or material, in whatever form, you grant to MAMTEC 3D Service Bureau and to any visitor of the Site a nonexclusive, worldwide and royalty-free license to use, execute, reproduce, display, perform, modify, create or have created derivative works of, transmit and distribute, internally and/or externally, and sublicense, in any medium or distribution technology, without accounting to you, including the right to grant any or all of the foregoing rights and licenses to others.
You acknowledge that electronic communications, databases and websites are subject to errors, malfunctions, tampering and break-ins, or that use thereof may result in damages to your systems or operations. While MAMTEC 3D Service Bureau will implement reasonable precautions to attempt to prevent such occurrences, you further acknowledge that MAMTEC 3D Service Bureau does not guarantee such events will not take place and that MAMTEC 3D Service Bureau will not be liable for any such occurrences. You shall be solely responsible for ensuring that any information or content downloaded from the Site or any other website accessed from the Site does not contain any virus or other computer software code or subroutine designed to disable, erase, impair or otherwise damage its systems, software or data, and you shall indemnify, defend and hold MAMTEC 3D Service Bureau harmless from any liability, claim, cost or damage arising out of any third-party claim or suit caused by such virus or code or subroutine.
MAMTEC 3D Service Bureau provides users with a set of complete e-commerce tools needed to create, order and/or sell a wide variety of products featuring their ideas and designs, and ability to formulate comments on the MAMTEC 3D Service Bureau blogs.
Therefore, the content of MAMTEC 3D Service Bureau is partly created by users of service, offered by MAMTEC 3D ServiceBureau, and the hosting of the content by MAMTEC 3D Service Bureau does not in any way reflect the opinions and views of MAMTEC 3D Service Bureau.
The information specified on this website is only intended for general information purposes.
Due to the changing nature of laws and regulations and the intrinsic risks of electronic communication, there may be delays, defects or other inconsistencies in the information provided on this website.
The information provided on this website may not be considered as legal or other professional advice. Accordingly no actions should be taken based on this information without prior expert advice.
Although MAMTEC 3D Service Bureau aspires to the greatest precision possible in the compilation and maintenance of the information provided on this website, MAMTEC 3D Service Bureau cannot guarantee that this information is exact, complete and correct. MAMTEC 3D Service Bureau further assumes no liability or responsibility for any errors or omissions in the content of the website.
The use of the website is at your own risk. Neither MAMTEC 3D Service Bureau nor any other party involved in creating, producing or delivering the website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, or browsing in the website. This includes damages to, or arising out of viruses that may infect, your computer equipment or other property. MAMTEC 3D Service Bureau makes no representations or warranties regarding the condition or functionality of this website, its suitability for use, or that this web service will be uninterrupted or error-free.
Without limiting the foregoing, everything on the website is provided to you “AS IS” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement.
From our website, you can visit other websites by following hyperlinks to these sites. While MAMTEC 3D Service Bureau strives to provide only links to useful and ethical websites, it has no control over the content and nature of these sites and the links to other websites does not imply a recommendation for all the content found on these websites. Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. MAMTEC 3D Service Bureau therefore advises users to check these themselves and consult the privacy clause that is compulsory on every website.
MAMTEC 3D Service Bureau reserves the right to alter or delete material from the website at any time, and MAMTEC 3D Service may, at any time, revise the terms and conditions, the legal disclaimer or other policies set forth in this website by updating it. Such modifications shall be deemed effective immediately upon posting on MAMTEC 3D Service Bureau’s website. Any continued use of the website shall be deemed conclusive of your acceptance of the modified terms and conditions, the legal disclaimer of MAMTEC 3D Service Bureau and other policies.